KYLE PETERSEN
Morgan & Morgan PA
Orlando,FL
11
years of professional experience
Results-driven professional with a strong foundation in UX/UI design customer-first principles, client-focused service, and team leadership. Experienced in coordinating complex workflows, delivering high-quality experiences under tight deadlines, and collaborating across teams in fast-paced environments. Combines technical skills in design tools and web technologies with proven abilities in process management, quality control, and guest/client relations.
Work History
Case Conversion Specialist
3 Years 2 Months- Manage the full conversion workflow from intake to case readiness in a high-volume legal environment.
- Assign and oversee specific tasks among team members while collaborating with legal staff to develop case-by-case action plans.
- Gather, prepare, and mail attorney representation documents; file disability cases directly with the Social Security Administration.
- Prioritized and routed prospective cases to appropriate teams based on urgency and eligibility.
- Reviewed intake information for completeness, reducing errors and improving follow-up efficiency.
- Coordinated with attorneys and intake staff to maintain consistent conversion workflow.
Audio Visual Technician
3 Years 11 Months- Managed a small team to execute daily and nightly AV operations for corporate and prestige-level multi-company events, delivering immersive experiences with strong emphasis on lighting design.
- Collaborated with senior team members, sales, and clients to develop and implement lighting packages and event designs while meeting tight deadlines and handling last-minute changes.
- Conducted quality control tests on equipment; managed inventory and oversaw shipments and deliveries of AV equipment.
- Coordinated cross-functionally with third-party vendors, hotel staff, and internal teams to ensure seamless execution of complex, high-profile events.
- Gaylord Palms Resort
Guest Services Attendant
1 Year 4 Months- Guided guests to tailored solutions by utilizing resources and in-depth knowledge of company products and services.
- Partnered with Disney teams to discover synergy opportunities and mentored new employees throughout training process.
- Facilitated communication across language and cultural barriers while ensuring security for high-profile celebrity events.
- Walt Disney World Resort
Prep Cook
4 Months- Executed precise food preparation tasks adhering to standardized recipes and portion control, consistently delivering excellent food quality in a high-volume environment.
- Maintained a clean, organized workstation and collaborated with chefs, line cooks, and servers to ensure smooth operations and timely delivery during peak periods.
- The Boathouse
Education
- UX Design Certificate
- UX/UI Design Certificate
- Certification in Digital Film and Video Production
Skills
Design & Technical: Document Management
Case Management Software
Workflow Optimization
Data Organization
Legal Document Preparation
Legal Documentation
Leadership & Soft Skills: Team leadership
Effective communication
Conflict management
Adaptability
Cross-functional collaboration
Problem-solving
Timeline
Case Conversion Specialist
Morgan & Morgan PA
08.2023 - CurrentRead More
Audio Visual Technician
Encore Global
09.2018 - 08.2022Read More
Guest Services Attendant
The Walt Disney Company
02.2016 - 06.2017Read More
Prep Cook
Gibson's Restaurant Group
10.2015 - 02.2016Read More
F.I.R.S.T. Institute
from Certification in Digital Film and Video Production
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University of Central Florida / Trilogy Education Services
from UX/UI Design Certificate
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Google / Coursera
from UX Design Certificate
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