Kyle Pisano
Sherwood,OR
Summary
Self starting and highly motivating professional. Eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Sales and Service
Les Schwab Tires
07.2023 - Current
- Ensured team hits both sales and customer service goals by providing top quality customer experience
- Motivating team lead, ensuring branch hit sales goal of $10,000.00 in sales a day
- Sought out additional responsibility in front office and bay whenever needed to keep efficiency high and customer satisfaction a priority
- Applied strong communication and organizational skills working in fast paced; high stress setting
- Collaborated with teammates to create outside of the box solutions to customer related issues
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Drove team revenue totals by bringing in top sales numbers.
Journeyman
Caliber
02.2023 - 07.2023
- Worked on major build outs of commercial buildings, installing duct work, ERVs, VTechs and fire dampers
- Certified on forklift and Franco operations
- Welded and set up of the internal structure of buildings
- Proper demo and tear down of city builds
Line Cook/Mixologist/Security
Fire On Fifth
01.2022 - 12.2022
- Back of house trainer for incoming employees on standard kitchen safety and food preparation practices to improve overall kitchen performance and service quality
- Took weekly inventory of food stock and bar supplies for reorder, while tracking food costs and reducing food waste
- Prepared daily menu items to ensure consistent quality and customer satisfaction.
- Maintained kitchen cleanliness and organization, contributing to a safe and efficient work environment.
Lead Bar Manager/Assistant Events Coordinator
Auditorium Ballroom
09.2019 - 08.2022
- Maintained inventory for preparation of multiple types of events, to ensure seamless service to all levels of functions
- Assisted in coordination and organization of high-profile weddings, proms, concerts, company meetings and functions
- Anticipated guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
- Leveraged knowledge of service and etiquette in human relations and time management to provide high quality dining experiences to large party events
- Supported event planning process to enhance overall attendee experience.
LINE COOK
RiverFront Bar and Grill
01.2020 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Education
Bachelor of Science - Sports Management
Rockford University
Rockford, IL05-2014
Skills
- Customer service
- Interpersonal communication skills
- Process improvement
- Results and goal driven
- Detail orientated
- Team Leadership
- Microsoft Office
- Personnel training
Timeline
Sales and Service
Les Schwab Tires
07.2023 - Current
Journeyman
Caliber
02.2023 - 07.2023
Line Cook/Mixologist/Security
Fire On Fifth
01.2022 - 12.2022
LINE COOK
RiverFront Bar and Grill
01.2020 - 08.2021
Lead Bar Manager/Assistant Events Coordinator
Auditorium Ballroom
09.2019 - 08.2022
Bachelor of Science - Sports Management
Rockford University
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