Kyle Porter
Cedar Rapids,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
United Fire Group
11.2019 - 04.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Additional involvement in companies "Claims Activity Committee", which helped set up work events and other peer interactions to build team synergy, and "Adjuster Efficiency Committee", that was a group on top of normal job responsibilities, acting as a liaison between peers and management regarding ideas that could be implemented to improve adjuster efficiency.
Claims Adjuster
Progressive Insurance
04.2015 - 11.2019
- Similar responsibilities to most current role.
- Member of "Work Environment" team which assisted in setting up team building events both in and outside of the office setting.
Supervisor
Ruffalo Noel Levitz, LLC (Previously RuffaloCODY)
03.2009 - 04.2015
- Recruited, trained and managed "phone-a-thon" fundraising campaigns for non-profit organizations such as colleges and universities.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Education
Bachelor of Science - Computer Science
Oregon State University
Corvallis, OR05.2025
Bachelor of Arts - TV & Radio Production
Saint Ambrose University
Davenport, IA05.2013
Skills
- Fact-Finding
- Customer Experience
- Investigation Documentation
- User Training
- Research
Timeline
Claims Adjuster
United Fire Group
11.2019 - 04.2023
Claims Adjuster
Progressive Insurance
04.2015 - 11.2019
Supervisor
Ruffalo Noel Levitz, LLC (Previously RuffaloCODY)
03.2009 - 04.2015
Bachelor of Science - Computer Science
Oregon State University
Bachelor of Arts - TV & Radio Production
Saint Ambrose University
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