Kyle Porter
Cedar Rapids,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
United Fire Group
Cedar Rapids, IA
11.2019 - 04.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Additional involvement in companies "Claims Activity Committee", which helped set up work events and other peer interactions to build team synergy, and "Adjuster Efficiency Committee", that was a group on top of normal job responsibilities, acting as a liaison between peers and management regarding ideas that could be implemented to improve adjuster efficiency.
Claims Adjuster
Progressive Insurance
Hiawatha, IA
04.2015 - 11.2019
- Similar responsibilities to most current role.
- Member of "Work Environment" team which assisted in setting up team building events both in and outside of the office setting.
Supervisor
Ruffalo Noel Levitz, LLC (Previously RuffaloCODY)
Cedar Rapids, IA
03.2009 - 04.2015
- Recruited, trained and managed "phone-a-thon" fundraising campaigns for non-profit organizations such as colleges and universities.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Education
Bachelor of Science - Computer Science
Oregon State University
Corvallis, OR05.2025
Bachelor of Arts - TV & Radio Production
Saint Ambrose University
Davenport, IA05.2013
Skills
- Fact-Finding
- Customer Experience
- Investigation Documentation
- User Training
- Research
Timeline
Claims Adjuster
United Fire Group
11.2019 - 04.2023
Claims Adjuster
Progressive Insurance
04.2015 - 11.2019
Supervisor
Ruffalo Noel Levitz, LLC (Previously RuffaloCODY)
03.2009 - 04.2015
Bachelor of Science - Computer Science
Oregon State University
Bachelor of Arts - TV & Radio Production
Saint Ambrose University