Kyle Read
Customer Relations
Keizer,OR
Summary
Accomplished Customer Relations Manager known for cultivating strong customer relationships and leading training initiatives. Proven ability to analyze feedback for strategic decisions and improve service quality.
Overview
19
19
years of professional experience
Work History
Customer Relations Manager
Capitol Auto Group
Salem, OR
03.2017 - Current
- Cultivated strong customer relationships through effective communication and problem resolution strategies.
- Implemented feedback systems to enhance customer satisfaction and service quality.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Analyzed customer feedback trends to inform strategic decision-making processes.
- Spearheaded initiatives that streamlined operations, resulting in enhanced team performance and service consistency.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Route Sales Representative
Resers Foods
Albany, OR
05.2016 - 12.2016
- Managed daily route scheduling and logistics for timely product delivery.
- Built and maintained strong relationships with retail clients to enhance customer satisfaction.
- Conducted regular inventory checks to ensure optimal stock levels and product freshness.
- Collaborated with cross-functional teams to streamline operations and improve service efficiency.
Route Sales Representative
Frito-Lay
Newport OR
04.2013 - 04.2016
- Implemented promotional displays to boost product visibility and drive sales at client locations.
- Resolved customer issues promptly, fostering loyalty through effective communication and problem-solving skills.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
Assistant Produce Manager
Safeway
Silverton, OR
12.2007 - 03.2013
- Assisted in managing inventory levels to ensure product availability and minimize waste.
- Trained new staff on best practices for product handling and customer service protocols.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
Education
High School Diploma -
Gervais High School
GervaisSkills
- Strong work ethic
- CRM software proficiency
- Attention to detail
- Project management
- Data analytics
- Customer development planning
- Customer service
- Training and mentoring
- Team management
- Process improvement
- Delinquency monitoring
Accomplishments
I established the position in which I am currently sitting and have developed all of our practices and strategies from the ground up. By doing so, I have earned a seat in the Auto Group's "Pulse Manager" team giving me the power and vote to effect change across the entire company.
Timeline
Customer Relations Manager
Capitol Auto Group
03.2017 - Current
Route Sales Representative
Resers Foods
05.2016 - 12.2016
Route Sales Representative
Frito-Lay
04.2013 - 04.2016
Assistant Produce Manager
Safeway
12.2007 - 03.2013
High School Diploma -
Gervais High School