Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kyle Robinson

College Station,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am extremely passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Pam Hlavaty
07.2021 - 03.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Yard Laborer

Pam Hlavaty
07.2021 - 03.2023
  • Operated motor vehicles and light trucks to load and unload supplies and equipment.
  • Picked up debris and secured job site to eliminate potential hazards and reduce injury.
  • Performed manual labor, heavy lifting and shoveling to support plant clean-up and maintenance.
  • Reported unsafe conditions, accidents and incidents to supervisor and developed solutions to promote safe working environment.
  • Assisted and engaged with workers operating machinery and equipment to facilitate production process.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Used forklifts and pallet jacks to relocate products.
  • Checked packages and merchandise for damage and notified vendors.

Education

Associate of Science -

Blinn College
Bryan, TX
05.2024

Skills

  • Heavy Lifting
  • Carrying Heavy Loads
  • Time Management
  • Complex Problem-Solving
  • Stocking and Replenishing
  • Report Preparation
  • Retail Sales Customer Service
  • Business Development Understanding

Timeline

Customer Service Representative

Pam Hlavaty
07.2021 - 03.2023

Yard Laborer

Pam Hlavaty
07.2021 - 03.2023

Associate of Science -

Blinn College

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Kyle Robinson