Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Skillshighlights
Timeline
Generic

Kyle Rossi

South Lake Tahoe,CA

Summary

Experienced manager with a proven track record of leading successful teams and implementing effective organizational strategies. Equipped employees to handle daily operations independently, resulting in high customer satisfaction. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach. Demonstrated ability to effectively manage large teams within a retail environment with substantial inventory. Customer service focused while maintaining store goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Shirt Off My Back
12.2023 - 09.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Everything previously listed in the Assistant Manager role

Assistant Manager

Shirt Off My Back
12.2016 - 12.2023
  • Communicate with corporate office about basic and/or advanced needs in the store
  • Keep an up to date inventory of all items inside the store and leaving warehouse
  • Order new merchandise through merchandisers as needed throughout the year
  • Able to analyze sales and make adjustments to store accordingly
  • Money handling with the company and bank to ensure deposits and change are all handled in an orderly fashion
  • Make schedules for employees
  • Ensure the store stays up to date on safety and sanitation requirements
  • Cashier and customer service skills used daily.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Sprinkler Tech and Laborer

Tahoe Outdoor Living
07.2016 - 10.2016
  • Learned the ins and outs of most sprinkler and lawn irrigation technology to help ensure customer’s systems were all working properly
  • Filled out detailed paperwork describing all work done and where on property for customer
  • General labor lifting more than 50 lbs daily
  • Drove company vehicles daily.

Apprentice Flooring Installer

Alpine Carpet One
06.2015 - 03.2016
  • Learning how to tear out current carpet/vinyl floors, Lay down new padding, Cut and measure carpet/vinyl, Install new carpet/vinyl, and much more at Alpine Carpet One
  • Customer service is a must due to dealing with people inside their own homes.

Park Associate

Adventure Mountain
01.2015 - 02.2015
  • Ensure safety for guests when on the sledding hill
  • Maintaining resorts overall cleanliness, parking lot duties including snow plowing, help retail store and cafeteria with any needs that occur throughout the day.

Retail Associate

Cascade Clothing Company
11.2014 - 01.2015
  • Worked on the register most of my time at the store
  • Would also do a lot of processing of new product which includes putting on price tags, folding and distributing clothes to all stores
  • Would also be responsible to neaten up all product in the store and find places for new product to be displayed
  • Did work on displays as well, making a creative and fun to look at display of products.

Dockhand

Camp Richardson Marina
06.2014 - 08.2014
  • Help customers with boat rentals by teaching them basic boating operations, carrying their tubes and wakeboards to rentals, and driving them out of the boat channel while educating them on boat safety
  • Pump gas on the gas dock and handle a cash register with payments by card or cash
  • Help customers with kayak, paddleboard or pedal boat rentals by carrying equipment to waterfront from store and giving brief lessons if the customer was a first timer.

Park Associate

Adventure Mountain
01.2014 - 03.2014
  • Ensure safety for guests when on the sledding hill
  • Maintaining resorts overall cleanliness, parking lot duties including snow plowing, help retail store and cafeteria with any needs that occur throughout the day.

Parking Attendant

Sierra at Tahoe
12.2013 - 02.2014
  • Direct and guide arriving guests into parking lot to ensure constant and efficient flow
  • Assist guests with any loading or unloading needs
  • Answer questions regarding the resort and surrounding area to promote an enjoyable experience.

Cashier/Floor Person

DIY Home Center
06.2013 - 09.2013
  • Greet each and every customer as they enter the store
  • Maintain a tidy and efficient work area
  • Assist customers with any needs that would occur in the workplace
  • Experience in handling cash register and maintaining a drawer.

Education

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
06.2013

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Staff Management

Performance Management

Staff Development

Schedule Preparation

Sales management

Workforce Management

Customer Service

Decision-Making

Problem Resolution

Certification

California C Class Drivers License

Accomplishments

  • Correspond with customers and co-workers effectively by identifying needs and answer all inquiries.
  • Gains superiors and co-workers trust by being punctual and responsible.
  • Have worked up through a company to become an assistant manager

Skillshighlights

  • Able to communicate well with others in person or over the phone
  • Trustworthy with customers and other co-workers
  • Works well in a team or individual based environment
  • Organized, neat, and pays attention to detail
  • Able to handle stressful and fast paced workplace well
  • Self starter, willing to learn new tasks, fast learner
  • Can be a leader when needed in team environments

Timeline

Manager

Shirt Off My Back
12.2023 - 09.2024

Assistant Manager

Shirt Off My Back
12.2016 - 12.2023

Sprinkler Tech and Laborer

Tahoe Outdoor Living
07.2016 - 10.2016

Apprentice Flooring Installer

Alpine Carpet One
06.2015 - 03.2016

Park Associate

Adventure Mountain
01.2015 - 02.2015

Retail Associate

Cascade Clothing Company
11.2014 - 01.2015

Dockhand

Camp Richardson Marina
06.2014 - 08.2014

Park Associate

Adventure Mountain
01.2014 - 03.2014

Parking Attendant

Sierra at Tahoe
12.2013 - 02.2014

Cashier/Floor Person

DIY Home Center
06.2013 - 09.2013

High School Diploma -

South Tahoe High School
Kyle Rossi