Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Schena

Kyle Schena

ALISO VIEJO,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Premier Aquatics Pools
Aliso Viejo, CA
06.2022 - Current
  • Greets customers and guests into the pool for recreational swim and classes.
  • Answers phone calls and takes care of online scheduling.
  • Has prior experience lifeguarding, swim instructing, and deck managing at facility.

Freelance Artist

Self-employeed
ALISO VIEJO, CA
01.2021 - Current
  • Created original artwork for commercial and private clients commissions.
  • Designed logos and promotional materials for various businesses.
  • Have a Patreon store with a generous following.

YouTuber

Google
ALISO VIEJO, CA
02.2015 - Current
  • Created and uploaded weekly videos to YouTube channel.
  • Organized and managed video content for social media platforms.
  • Developed creative concepts for new video ideas.
  • Utilized editing software to produce high-quality videos.

Cashier

Taco Bell
Aliso Viejo, CA
08.2021 - 05.2022
  • Greeted and took customers orders both at the front counter and drive thru.
  • Cleaned facility's floors, counters, and inside/outside dining areas during down time.
  • Operated the cash register, made drinks, and restocked inventory.

Shelf Stocker

7 Eleven Store
Key Biscayne, FL
05.2021 - 07.2021
  • Stocked refrigerated drinks and items in the back.
  • Took care of trash/recycling when finished.
  • Managed register and cooked food after stocking was over.

Education

Bachelor of Arts - Animation

Laguna Beach High School
Laguna Beach, CA
12-2023

Skills

  • Information Security
  • Call Management
  • Account updating
  • Scheduling
  • Product Knowledge
  • Appointment Scheduling
  • Complaint resolution
  • Paperwork Processing
  • Conflict Resolution
  • Documentation
  • Microsoft Excel
  • Executive management support
  • In-store support
  • Quality Assurance Controls
  • Schedule mastery
  • Escalation management
  • Credit card payment processing
  • Service Upselling
  • Courteous demeanor
  • Product Education
  • High-energy attitude
  • Active Listening
  • Customer Relationship Management (CRM)

Timeline

Customer Service Representative

Premier Aquatics Pools
06.2022 - Current

Cashier

Taco Bell
08.2021 - 05.2022

Shelf Stocker

7 Eleven Store
05.2021 - 07.2021

Freelance Artist

Self-employeed
01.2021 - Current

YouTuber

Google
02.2015 - Current

Bachelor of Arts - Animation

Laguna Beach High School

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Kyle Schena