Kyle Toomey
Sales Service Representative
Newark,DE
Summary
Customer-focused professional with a natural ability to connect with people, solve problems, and build trust. Known for staying calm under pressure, communicating clearly, and creating positive experiences that keep customers coming back.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
12.2023 - Current
- Built strong, trust-based relationships with clients through consistent, reliable service and personalized attention during deliveries.
- Served as the daily face of the company, providing friendly, solution-oriented customer service that reinforced brand loyalty.
- Identified customer needs on-site and communicated feedback to sales and service teams, helping to improve retention and grow accounts.
Real Estate Content Director
Padula Media
09.2018 - 12.2023
- Cultivated lasting relationships with agents, clients, and vendors through personalized communication, timely support, and consistent follow-up.
- Delivered high-level customer service by anticipating agent and client needs, resolving issues quickly, and exceeding expectations.
- Implemented client feedback systems to drive continuous improvement in service and content delivery, resulting in increased customer satisfaction and loyalty.
RV Rental Specialist
Carefree Coach Rentals
06.2020 - 07.2021
- Maintained high customer retention through consistent follow-ups, post-trip check-ins, and proactive engagement for future bookings.
- Educated customers on RV features and safety protocols, fostering trust and confidence throughout their journey.
- Delivered exceptional customer service by anticipating traveler needs, resolving issues promptly, and ensuring a smooth rental experience.
Producer
QVC Studios
03.2016 - 06.2020
- Built strong cross-functional relationships with hosts, talent, and brand representatives to ensure seamless live broadcasts.
- Acted as a liaison between customers, talent, and production teams to deliver an engaging, customer-focused viewing experience.
- Collaborated with merchandising teams to highlight product benefits, resulting in improved viewer engagement and customer loyalty.
- Adapted live content in real time based on customer feedback and sales data, helping retain audience attention and increase repeat viewership.
Education
Bachelor of Arts - Communications/Journalism
Shippensburg University of Pennsylvania
Shippensburg, PA 09.2011 - 05.2015
Skills
Customer Support
Relationship Building
Sales Assistance Expertise
Customer Loyalty Development
Effective Problem Resolution
Timeline
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
12.2023 - Current
RV Rental Specialist
Carefree Coach Rentals
06.2020 - 07.2021
Real Estate Content Director
Padula Media
09.2018 - 12.2023
Producer
QVC Studios
03.2016 - 06.2020
Bachelor of Arts - Communications/Journalism
Shippensburg University of Pennsylvania
09.2011 - 05.2015
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