Kyle Wood
Oakland Park,FL
Summary
Dynamic Scheduling Coordinator with proven expertise at Joshua Steiner Family Office, excelling in patient scheduling and customer relations. Recognized for enhancing clinic utilization through effective communication and meticulous attention to detail. Strong time management and teamwork skills foster a collaborative environment, ensuring seamless operations and improved patient satisfaction.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Joshua Steiner Family Office
Hollywood, FL
04.2024 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Communicated scheduling changes to staff, implementing proof-of-receipt to ensure accurate updates.
- Confirmed appointments prior to scheduled time to decrease no-shows and enhance clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to provide office information, address inquiries, and direct calls to appropriate staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Front Desk Coordinator
Continuous Care Center
Fort Lauderdale, FL
06.2020 - 04.2024
- Greeted guests at front desk, fostering welcoming environment while efficiently managing check-in process.
- Trained staff on front desk procedures and policies, ensuring consistent service delivery and adherence to standards.
- Managed appointment scheduling using electronic systems.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Maintained electronic health records and updated patient information.
Nurse Assistant
Earl C Clements Job Corps
Morganfield, KY
09.2016 - 04.2017
- Monitored patient vitals including temperature, blood pressure, and blood sugar levels to ensure timely response to health changes.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient's current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Assisted patients with routine bathing, grooming, and hygiene needs to maintain comfort and dignity.
- Supported patients in maintaining oral and personal hygiene through assistance with shaving, bathing, and teeth brushing, enhancing overall well-being.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FLundefined
Skills
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Patient scheduling
- Verbal and written communication
- Customer relations
- Customer service and support
Timeline
Scheduling Coordinator
Joshua Steiner Family Office
04.2024 - Current
Front Desk Coordinator
Continuous Care Center
06.2020 - 04.2024
Nurse Assistant
Earl C Clements Job Corps
09.2016 - 04.2017
Associate of Science - Nursing
Broward College