Kyleah Huff
Wilkes-Barre,PA
Summary
Certified Medical Assistant with background in patient care, medical documentation and office management. Strengths include thoroughness in conducting clinical procedures, coordinating patient care and effectively managing records. Previous roles have demonstrated an ability in improving workflow processes, ensuring quality compliance and enhancing patient satisfaction.
Overview
5
5
years of professional experience
Work History
CMA
Geisinger South Wilkes-Barre
Wilkes-Barre, PA
06.2024 - Current
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Responded quickly to emergency situations according to established protocols.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
CNA
Providence Senior Living
Drums, Pennsylvania
03.2023 - 06.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
Online Customer Service Representative
ITT
Dallas , TX
08.2019 - 11.2021
- Answered customer inquiries via phone, email and live chat.
- Provided technical assistance to customers with product setup and usage.
- Resolved customer complaints in a timely manner.
- Assisted customers with account maintenance issues such as password resets, order tracking and payment processing.
- Generated reports on customer service metrics and analysis of customer satisfaction surveys.
- Maintained database of client information, including contact information and purchase history.
- Demonstrated excellent communication skills when handling difficult customer service situations.
- Identified areas where processes could be improved and made recommendations to management team.
- Monitored incoming calls to ensure quality standards were met.
- Developed strategies to improve customer service experience.
- Provided feedback to other departments regarding any identified problems.
- Performed follow-up tasks after each call or online conversation with customers.
- Participated in training sessions related to new products or services.
Education
Associate of Science - CMA
LCCC
Nanticoke, PA12-2023
GED -
Home School
Dallas , TX01-2021
Some College (No Degree) - Health And Physical Fitness
LCCC
Nanticoke, PASkills
- Customer service
- Organization skills
- Time management
- Team work
- Positive attitude
- Neat work attires
Timeline
CMA
Geisinger South Wilkes-Barre
06.2024 - Current
CNA
Providence Senior Living
03.2023 - 06.2024
Online Customer Service Representative
ITT
08.2019 - 11.2021
Associate of Science - CMA
LCCC
GED -
Home School
Some College (No Degree) - Health And Physical Fitness
LCCC