Kylee Cox
Stockton,CA
Summary
Dedicated hospitality professional with 10+ years of history in meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tasting Room Manager
Michael David Winery
07.2021 - Current
- Achieved consistent high ratings on customer satisfaction surveys by focusing on exceptional service quality.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with winemakers to develop unique tasting experiences that showcased the winery's signature offerings while appealing to a wide range of visitor preferences.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Reported issues to higher management with great detail.
Shift Manager
Empresso Coffeehouse
06.2015 - 07.2021
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Exercised composure under pressure and in escalated customer service scenarios.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Trained and mentored new employees to maximize team performance.
- Managed social media accounts and created new, exciting menu items to bring customers and revenue.
Server
BJ's Restaurant & Brewhouse
08.2017 - 09.2019
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Lodi High School
Lodi, CA2014
Skills
- Exceptional Customer Service
- Employee Motivation
- Customer Relations
- Effective leader
Certification
WSET Level 1 Certification - Napa Wine Academy
Timeline
Tasting Room Manager
Michael David Winery
07.2021 - Current
Server
BJ's Restaurant & Brewhouse
08.2017 - 09.2019
Shift Manager
Empresso Coffeehouse
06.2015 - 07.2021
High School Diploma -
Lodi High School
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