Kylee Dowden
Evansville,IN
Overview
7
7
years of professional experience
Work History
Server Trainer
Cracker Barrell Old Country Store
Evansville, IN
08.2022 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Cashier
Caseys's General Stores
Mount Vernon, IN
01.2018 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Core 40 -
Mount Vernon High School
Mount Vernon, IN05.2021
Skills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- High-volume dining
- Upselling strategies
- Food Safety Compliance
- Employee Mentoring
- Allergy awareness
- Food Quality Standards
- Food running skills
Additional Information
Liquor license
Timeline
Server Trainer
Cracker Barrell Old Country Store
08.2022 - Current
Cashier
Caseys's General Stores
01.2018 - 07.2022
Core 40 -
Mount Vernon High School