Kylee Farinelli
Gillette
Summary
Experienced with managing night audit duties, including financial reconciliation and report generation. Utilizes customer service skills to address guest inquiries and resolve issues efficiently. Knowledge of front desk operations and hotel management software, ensuring smooth and accurate night-time operations.
Overview
7
7
years of professional experience
Work History
Front Desk Night Auditor
Candlewood Suites Hotel
02.2022 - Current
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
Front Desk Associate
Sinclair Gas Station
11.2020 - 12.2021
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained clean and organized front desk areas to uphold polished company image.
Flawless Cleaners
Ashlee Bolton
03.2018 - 11.2020
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
High School Diploma -
Gillette Highschool
Gillette, Wy 10-2017
Timeline
Front Desk Night Auditor
Candlewood Suites Hotel
02.2022 - Current
Front Desk Associate
Sinclair Gas Station
11.2020 - 12.2021
Flawless Cleaners
Ashlee Bolton
03.2018 - 11.2020
High School Diploma -
Gillette Highschool
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