Kylee Frink-Kendrick
Virginia Beach,VA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
Work History
Insurance Agent
GEICO, Government Employees Insurance
09.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Waitress Trainer
The Egg Bistro
08.2021 - 09.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Waitress
IHOP
02.2017 - 08.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
No Degree - General
Tidewater Community College
Norfolk, VANo Degree - Nursing
ECPI University
Virginia Beach, VA2022
Skills
- Customer Service
- Client Relations
- Customer Follow-Up
- Client Retention
- Policy Renewals
- Upselling
- Licensed Insurance Agent
Timeline
Insurance Agent
GEICO, Government Employees Insurance
09.2023 - Current
Waitress Trainer
The Egg Bistro
08.2021 - 09.2023
Waitress
IHOP
02.2017 - 08.2021
No Degree - General
Tidewater Community College
No Degree - Nursing
ECPI University
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