Kylee Mashburn
Boca Raton
Summary
Proactive and customer-oriented, excelled at Don Giovanni by enhancing guest experiences through exceptional service and effective multitasking. Demonstrated expertise in phone etiquette and guest greetings, significantly improving reservation efficiency. Skillfully balanced customer interactions with administrative tasks, showcasing strong empathy and organizational skills.
Overview
1
1
year of professional experience
Work History
Hostess
Don Giovanni
05.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
West Boca High School
Boca Raton, FL05-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Don Giovanni
05.2024 - 11.2024
West Boca High School
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