Kylee McNamara
Atlasburg,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rak Porcelain Usa
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Built relationships with customers and community to promote long term business growth.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving a third of issues.
- Prepared invoices, reports, financial statements and other documents using Netsuite and Excel .
Cosmetologist
Studio 21
06.2018 - 03.2020
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
Education
Bella Capelli - A Paul Mitchell Partner School
Monroeville, PA06.2016
Burgettstown High School
Burgettstown, PA06.2015
Skills
- Scheduling
- Data Entry
- Data Collection
- Consultative Sales
Timeline
Customer Service Representative
Rak Porcelain Usa
06.2022 - Current
Cosmetologist
Studio 21
06.2018 - 03.2020
Bella Capelli - A Paul Mitchell Partner School
Burgettstown High School
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