Kylee Morrison
298 Poinciana St. Newport
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Schwendeman Agency, Inc.
04.2024 - Current
- Maintained open lines of communication with clients, providing prompt responses to inquiries and concerns regarding their retirement plans.
- Managed sensitive information with strict confidentiality and modeled ethics and professionalism.
- Provided exceptional customer service by using active listening skills to 50+ clients daily by phone.
- Ensured timely and accurate processing of contribution changes, loan requests, and distribution transactions for client accounts.
Lead Teacher, Preschool Classroom
Betsey’s Learning Tree
11.2020 - 04.2024
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Assisted and supervised 12 preschool age children through entire day.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Summer Program Teacher
Betsey’s Learning Tree
05.2022 - 08.2022
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
- Managed daily classroom operations efficiently, adhering to established schedules and maintaining a safe environment at all times.
- Planned and delivered interactive crafts and activities to groups of 18 kids.
- Ensured accurate record-keeping of attendance, incident reports, and evaluation data for informed decision-making processes in future programs.
Eligibility Referral Specialist II
Washington Co. Dept. of Job and Family Services
08.2019 - 12.2019
- Served the community by determining eligibility for various government aid programs.
- Managed a caseload of 600 clients by maintaining detailed case histories, metrics and reports to meet strict standards.
- Conducted intake interviews and completed assessments to understand client needs.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
Barista
Stoked Coffee
11.2018 - 07.2019
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Resident Director
Upward Bound College Prep Academy
06.2015 - 08.2018
- Organized extracurricular activities related to college preparation for 40+ high school students daily, equipping them with valuable skills needed for post-secondary success.
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
- Mentored struggling students through one-on-one tutoring sessions, leading to improved academic performance and increased confidence in their abilities.
- Organized extracurricular activities related to college preparation, equipping students with valuable skills needed for post-secondary success.
Admissions Advisor
Washington State Community College
08.2017 - 07.2018
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.
Education
Bachelor of Science - Communication Sciences And Disorders
Ohio University
Athens, OH05.2017
Associate of Arts - Liberal Arts
Washington State Community College
Marietta, OH05.2013
Associate of Science - General Science
Washington State Community College
Marietta, OH05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Interpersonal and written communication
- Client relationship building
- Support inquiry assistance
Certification
- Licensed Life and Health Insurance Agent
Timeline
Client Service Specialist
Schwendeman Agency, Inc.
04.2024 - Current
Summer Program Teacher
Betsey’s Learning Tree
05.2022 - 08.2022
Lead Teacher, Preschool Classroom
Betsey’s Learning Tree
11.2020 - 04.2024
Eligibility Referral Specialist II
Washington Co. Dept. of Job and Family Services
08.2019 - 12.2019
Barista
Stoked Coffee
11.2018 - 07.2019
Admissions Advisor
Washington State Community College
08.2017 - 07.2018
Resident Director
Upward Bound College Prep Academy
06.2015 - 08.2018
Bachelor of Science - Communication Sciences And Disorders
Ohio University
Associate of Arts - Liberal Arts
Washington State Community College
Associate of Science - General Science
Washington State Community College
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