Kylee Picard
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Dietary Aide
Mackinac Straits Health System
Saint Ignace
11.2021 - Current
- Prepared and served nutritious meals to patients in accordance with dietary guidelines.
- Assisted in food preparation and presentation for special events and daily meals.
- Maintained cleanliness of kitchen and dining areas to ensure safety standards.
- Monitored food inventory levels and reported shortages to management promptly.
- Collaborated with dietary staff to accommodate special dietary needs of patients.
- Followed proper sanitation procedures while handling food and kitchen equipment.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Served food and snacks according to planned menu and patients' diet orders.
- Cleaned and sanitized kitchen equipment and surfaces.
- Maintained a safe working environment by following all safety protocols.
- Assisted with preparation of snacks and other light meals.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Set tables before patients arrived to maintain meal plan productivity.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Directed patrons to restrooms and other amenities within facility.
Jose’s Cantina
Allecia Gallo
Saint Ignace
06.2020 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted guests warmly upon arrival and managed seating arrangements efficiently.
- Maintained reservation system to ensure smooth guest flow during peak hours.
- Coordinated with servers to optimize dining experience for all guests.
- Assisted with menu inquiries and provided recommendations to enhance customer satisfaction.
- Monitored dining area for cleanliness and promptly addressed any issues.
- Trained new staff on hosting procedures and customer service standards effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Upsold appetizers, drinks, desserts. when appropriate.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions, and recommended specials to increase profits.
Customer Service Cashier
Circle K
Saint Ignace
10.2019 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area and product displays.
Education
LaSalle High School
Saint Ignace, MISkills
- Meal preparation
- Food safety
- Kitchen sanitation
- Dietary compliance
- Customer service
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Staff training
- Flexible schedule
- Restaurant experience
- Dining room service
- Sanitization
- Relationship building
- Scheduling and planning
Languages
English
Professional
Affiliations
- Going for walks
- Fishing
- Gardening
References
References available upon request.
Timeline
Dietary Aide
Mackinac Straits Health System
11.2021 - Current
Jose’s Cantina
Allecia Gallo
06.2020 - 08.2021
Customer Service Cashier
Circle K
10.2019 - 06.2020
LaSalle High School