Kylee R. Sparkman
Cedar City
Summary
Customer-focused professional with extensive experience in service delivery and communication. Enhanced patient satisfaction and streamlined operations through efficient appointment scheduling and data management. Delivered accurate record-keeping and optimized billing processes to improve overall service quality.
Overview
6
6
years of professional experience
Work History
Receptionist/Optician
Southern Utah Vision Care
Cedar City
09.2021 - Current
- Answered phone calls and scheduled appointments to streamline patient flow.
- Checking patients in/out
- Assisted patients in updating their information to maintain accurate records.
- Entered insurance card information accurately to ensure smooth billing processes.
- Enhanced patient satisfaction by adjusting glasses to meet individual needs.
- Assisting in picking out glasses for patients
- Facilitated patient access to eyewear by ordering glasses and contacts.
Assistant Supervisor
Bulloch Drug
Cedar City
08.2020 - 01.2023
- Executed daily and nightly opening and closing procedures to ensure operational efficiency
- Collaborated with four departments to streamline communication processes
- Assisted customers in identifying and fulfilling their needs
- Executed various tasks to support team objectives
Receptionist
Mountain Eye Institute
Cedar City
04.2021 - 09.2021
- Facilitated patient check-in and check-out processes to enhance service efficiency.
- Answered phone calls and scheduled appointments to streamline patient flow.
- Assisted patients in updating their information to maintain accurate records.
- Entered in insurance card information into the computer
Education
Diploma -
Cedar High School
Cedar City, UT05-2020
Skills
- Customer support
- Call handling skills
- Telephone communication
- Service excellence
- Computer data input
- Document management
- Office equipment handling
Timeline
Receptionist/Optician
Southern Utah Vision Care
09.2021 - Current
Receptionist
Mountain Eye Institute
04.2021 - 09.2021
Assistant Supervisor
Bulloch Drug
08.2020 - 01.2023
Diploma -
Cedar High School