KYLEE WHITE
Greensburg,IN
Summary
Tech-savvy professional with a passion for assisting others. Skilled at utilizing technical expertise to deliver effective solutions and support. Excels in collaborative environments, leveraging strong problem-solving skills to troubleshoot and resolve issues. Committed to providing exceptional customer service and ensuring optimal user experiences.
Overview
21
21
years of professional experience
Work History
Eligibility Specialist
Knowledge Services
10.2023 - 07.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Parts Delivery Driver
One Solution Logistics LLC
06.2021 - 08.2023
- I delivered auto parts to the assembly line at Honda Manufacturing of Indiana from the One Solution Logistics warehouse.
Unit Coordinator
Decatur County Memorial Hospital
09.2016 - 05.2021
- Job duties included answering telephones and documenting those calls
- Scheduling appointments for in-office and telehealth appointments, along with scheduling for surgical procedures
- Sent out reminder calls for each appointment and gave patients instructions for surgical procedures
- Prior to each appointment, verified insurance coverage on each patient and took copies of all insurance cards and patient ID's
- Responsible for printing billing sheets for in-office and Telehealth appointments and organizing any pertinent information for that visit
- After each visit, I scanned in several documents into the appropriate patient's chart and printed off insurance cards and demographic information for billing purposes
- Following the patients' appointments I faxed physical therapy orders, urine drug screen orders, referrals, and consults to the appropriate offices
- Along with all of these tasks, I helped my team by organizing mail and faxes that were received throughout the week.
Certified Nurse's Aide
Heritage House of Greensburg
07.2003 - 07.2020
- Providing assistance with patient's daily direct health needs
- I provided exceptional patient care to the residents each day
- Some of those tasks included bathing, dressing, feeding, and having meaningful conversations with patients to keep them in good spirits during a difficult time of their life.
Education
North Decatur Jr./Sr. High School
05.2005
Skills
- Writing
- Customer Service
- Scheduling support
- Organization
- Attention to detail
- Communication
- Adaptability
- Interpersonal skills
- Technical skills
- Critical thinking
- Time management
- Teamwork
Timeline
Eligibility Specialist
Knowledge Services
10.2023 - 07.2024
Parts Delivery Driver
One Solution Logistics LLC
06.2021 - 08.2023
Unit Coordinator
Decatur County Memorial Hospital
09.2016 - 05.2021
Certified Nurse's Aide
Heritage House of Greensburg
07.2003 - 07.2020
North Decatur Jr./Sr. High School
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