Kylee Watts
Hartsville,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Accounting Assistant
Harris Teeter
Fort Mill, SC
08.2022 - Current
- Used accounting software to prepare weekly and monthly reports.
- Maintained accurate and complete documentation to facilitate accounting and filing functions, and keep files up to date.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Coordinated with auditors to resolve discrepancies, and facilitated smooth audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Coordinated office supply ordering to avail materials for operations.
Assistant Customer Service Manager
Harris Teeter
Fort Mill, SC
11.2017 - 08.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth while recognizing and rewarding outstanding work performance to cultivate positive and collaborative customer service culture.
- Reviewed submitted documents to check compliance and enforce record-keeping policies.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Sales Key Holder
Maple Street Monograms
Rock Hill, SC
08.2017 - 10.2017
- Effectively managed store inventory to ensure optimum stock levels and minimize loss due to theft or damage.
- Constructed eye-catching cardboard and window merchandise displays, organized shelves and racks, and maintained clean sales floor to promote visually appealing shopping environment.
- Executed regular maintenance tasks such as cleaning shelves, sweeping floors, dusting fixtures-thereby maintaining an inviting atmosphere for customers' shopping experiences.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, and preparing bank deposits.
- Handled cash register operations accurately while adhering to company policies regarding returns, exchanges, and refunds.
- Processed customer orders to ensure they received accurate personalized products.
Election Poll Worker
Sumter County Election Commission
Sumter, SC
01.2015 - 01.2017
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter's personal information or political preferences while working at the polling station.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
- Maintained proper documentation throughout the day, recording any incidents or discrepancies that occurred during the election process for further review if necessary.
- Opened and closed polling booths.
- Reported progress and concerns to Duty Returning Officer and Presiding Officer.
Education
High School Diploma -
Homeschooled - Homeward Education Association
Sumter, SCCertificate Of Graduation -
New York Institute of Photography
New York, NYSkills
- Customer Service
- Microsoft Office
- Bookkeeping
- Strong Communication Skills
- Attention to Detail
- Administrative Support
- Staff Management
- Critical Thinking
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Accounting Assistant
Harris Teeter
08.2022 - Current
Assistant Customer Service Manager
Harris Teeter
11.2017 - 08.2022
Sales Key Holder
Maple Street Monograms
08.2017 - 10.2017
Election Poll Worker
Sumter County Election Commission
01.2015 - 01.2017
High School Diploma -
Homeschooled - Homeward Education Association
Certificate Of Graduation -
New York Institute of Photography