Kylei Jones
Maple Shade Township,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
14
14
years of post-secondary education
8
8
years of professional experience
Work History
Direct Support Professional
Oaks Integrated Care
Willingboro, New Jersey
04.2026 - Current
- Delivered personal care services, including assistance with bathing, dressing, and hygiene, to enhance client comfort and well-being., including bathing, dressing, and hygiene support.
- Administer medications and monitor chronic health conditions.
- Transported and escorted clients to medical appointments, jobs, and community activities to promote access and engagement in daily living.
- Promoted individual rights by actively supporting clients in understanding and exercising their entitlements within the community. and promoted maximum independence.
- Observed, recorded, and reported significant behavioral shifts, crises, or safety incidents to management to ensure timely intervention.
- Documented financial transactions, receipts, and expenditures to maintain accountability and safeguard against fraud or misuse.
- Plan and prepare meals according to specific dietary guidelines.
Direct Support Professional
Bancroft
Voorhees NJ , NJ
10.2021 - 04.2026
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication according to physician instructions.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged client participation in recreational activities to enhance social interaction and decrease feelings of loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored client progress and documented health status changes to ensure care team remained informed.
- Updated patient files with relevant health information to ensure accurate treatment planning. with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Researched community resources and services to provide accessibility and assistance to clients.
- Developed rapport to create safe and trusting a safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Front End Supervisor
Ross Dress For Less
06.2020 - 10.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees on effective sales techniques, problem resolution, and customer service skills.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw employee performance, addressed issues, and streamlined processes to enhance productivity.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Assigned specific tasks to team members during busy periods to ensure efficient workflow. during peak times to ensure smooth operations and maintain team focus.
- Lowered prices on clearance items to stimulate sales and clear inventory. of clearance items to promote sales during inventory turnover. and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
In Store Shopper
Instacart
05.2020 - 09.2020
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated speed and accuracy in order item selection.
- Achieved high customer satisfaction by completing orders promptly and selecting quality items tailored to preferences.
- Selected best-quality perishable items such as meat and produce.
- Monitored substitutions and communicated changes to customers to ensure order accuracy.
- Verified each item matched order sheet's description.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Worked productively with customers to meet order requirements and service expectations.
- Placed each selected item in appropriate bin prior to order completion.
Lifeguard
Salvation Army Kroc Community Center
03.2019 - 02.2020
- Monitored safety of guests in and around swimming pool.
- Delivered exceptional customer service to guests by addressing concerns and ensuring a positive experience.
- Responded to emergency situations in a timely, efficient manner.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Administered CPR and first-aid following best practices.
- Informed patrons on safety protocols while consistently enforcing rules to maintain a secure environment.
- Responded to patron incidents in a professional and a timely manner.
- Enhanced guest satisfaction through friendly greetings and prompt resolution of issues.
- Removed debris from pool areas to enhance safety. Removed debris and hazardous objects to increase safety.
- Recorded daily activity logs and incident reports for tracking purposes.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Collected samples of pool water for chemical testing to check chemical levels prior to starting swimming instruction.
- Followed pool policies and procedures to ensure safety standards.
- Performed regular patrols around pool to ensure guest safety. to identify and help those in need of immediate care and assistance.
- Conducted one-on-one swimming instruction for clients to special needs students and taught floating techniques and treading water.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Education
Currently Enrolled - Health Sciences
Rowan College At Burlington County
Burlington , NJ 08.2016 - 10.2026
High School Dipolma - Basic HighSchool Studies
Pennsauken High School
Pennsauken, NJ 09.2016 - 06.2020
Skills
- Independent Living
- Behavior Redirection
- Adaptive Equipment
- Developing Client Trust
- Crisis Management
- Knowledge of State Regulations
- Monitor Vital Signs
- Attentive to People
- Personal Care Support
- Laptop and Tablet Operation
- Vital Signs Management
- Assisting with Daily Living
- Medication Administration
- First Aid and Safety
- Emotional and Social Support
- First Aid Certification
- Developmental Disabilities
- Patient Care
- Medical Records Management
- Meal Planning and Preparation
- Quality Program Protocols
- Charting and Documentation
- Medical terminology
- Patient care
Timeline
Direct Support Professional
Oaks Integrated Care
04.2026 - Current
Direct Support Professional
Bancroft
10.2021 - 04.2026
Front End Supervisor
Ross Dress For Less
06.2020 - 10.2021
In Store Shopper
Instacart
05.2020 - 09.2020
Lifeguard
Salvation Army Kroc Community Center
03.2019 - 02.2020
High School Dipolma - Basic HighSchool Studies
Pennsauken High School
09.2016 - 06.2020
Currently Enrolled - Health Sciences
Rowan College At Burlington County
08.2016 - 10.2026