Kyleigh Amos
Parks,AZ
Summary
Dedicated shift leader with strong conflict resolution and customer service skills. Committed to optimizing team performance and enhancing guest experiences. Experienced in inventory management, ordering, and scheduling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Canyon Coaster Adventure Park Grill
Williams, AZ
11.2023 - Current
- Managed team of kitchen staff to maintain streamlined processes for meal preparation and service.
- Trained new employees on food safety standards and operational procedures.
- Coordinated shift schedules to optimize workflow and meet peak service demands.
- Managed inventory monitoring and order placement to support seamless daily operations.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated with management to develop training materials focused on best practices in food handling.
- Delegated tasks effectively among team members according to individual strengths and skill sets.
- Maintained a clean and organized workspace, ensuring adherence to health and safety regulations.
Waitress
Mustang River Grill
Parks, AZ
07.2025 - 11.2026
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently during peak hours.
- Maintained cleanliness and organization of dining area and utensils.
- Processed payments accurately using point-of-sale systems.
- Resolved customer complaints effectively to maintain positive relationships.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Business Management
Maestro
Online03.2028
High School Diploma -
Williams High School
Williams, AZ05.2025
Skills
- Customer service focus
- Guest service
- Conflict resolution
- Staff supervision
- Inventory management
- Scheduling expertise
- Shift leadership
- Cash handling
- Team leadership
- Team supervision
Accomplishments
- Supervised team of eight staff members.
- Collaborated with team of eighteen in the development of several blood drives.
- Achieved Senior Center Thanksgiving Dinner through effectively helping with food management and job delegation.
- Enhanced team productivity by introducing essential process improvements.
Certification
- Food Handlers License - 2023-2029
- Managers License - 2023-2029
Timeline
Waitress
Mustang River Grill
07.2025 - 11.2026
Shift Lead
Canyon Coaster Adventure Park Grill
11.2023 - Current
Bachelor of Science - Business Management
Maestro
High School Diploma -
Williams High School