Kyleigh Huggins
Matawan
Summary
Enthusiastic Customer Service Associate recognized for strong product knowledge and quality assurance. Experienced in managing customer inquiries and enhancing service offerings to improve satisfaction and retention.
Dedicated Customer Service Associate with proven skills in problem resolution, guest services, and team collaboration. Committed to enhancing customer experiences and fostering positive relationships.
Detail-oriented professional skilled in customer support and product knowledge. Known for resolving complaints promptly and collaborating with teams to drive workflow efficiency, contributing to increased customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
Matawan, NJ
08.2021 - Current
- Assisted customers with inquiries and product recommendations to enhance shopping experience.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Analyzed customer feedback to identify areas for improvement in service offerings and product selection.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Fostered positive team environment, contributing to higher staff retention rates.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Education
High School Diploma -
Rutgers University
New Brunswick, NJ05-2027
High School Diploma -
Matawan Regional High School
Matawan, NJ06-2022
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Guest services
- Stock replenishment
- Quality assurance
- Negotiation
- Multi-line phone systems
- Product merchandising
- Refunds processing
Timeline
Customer Service Associate
Walgreens
08.2021 - Current
High School Diploma -
Rutgers University
High School Diploma -
Matawan Regional High School