Kyleigh Mckenzie
Oklahoma City,OK
Summary
Proven ability to enhance customer experiences and streamline office operations, as demonstrated at Just Kids Pediatrics. Expert in managing high-volume calls and coordinating appointments, showcasing top-notch time management and verbal communication skills. Achieved significant improvements in guest satisfaction and office efficiency through exceptional service and team collaboration. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Just Kids Pediatrics
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Restaurant Hostess
Pub W
10.2021 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OK05.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
Timeline
Front Desk Receptionist
Just Kids Pediatrics
08.2022 - Current
Restaurant Hostess
Pub W
10.2021 - 08.2022
High School Diploma -
Westmoore High School
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