Kyler K. Jackson
Burleson,TX
Summary
Highly proactive manager with six years of experience in the food service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Manager
Pluckers
Fort Worth, TX
06.2023 - 03.2024
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Managed money counts and cash on hand for $40,000 sales nights.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
Bartender
Pluckers
Grapevine, TX
11.2022 - Current
- Quickly learned how to stay organized and efficient with a full bar/well
- Learned how to serve tables and bartend at the same time on well shifts by staying ahead
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory
- Kept bar presentable and well-stocked to meet guest needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Server Trainer
Pluckers
Grapevine, TX
10.2021 - 06.2023
- Trained new team members on restaurant procedures, menu items and performance strategies
- Took on a leadership role in the store
- Provided continuous evaluation and feedback to server employees
- Fostered positive environment to support and develop proficient certified servers to limit errors
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction
- Trained and mentored 40+ new personnel hired to fulfill various roles.
Server
Pluckers
Grapevine, TX
10.2019 - 10.2021
- Served tables efficiently and effectively.
- Learned Pluckers culture and attitudes.
- Adapted to Covid struggles, working host stand and curbside.
- Worked with POS system to place orders and manage bills.
- Bussed and reset tables to keep dining room and work areas clean and organized.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Senior Guest Advisor
GameStop
Arlington, TX
05.2017 - 10.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Taught efficient selling techniques
- Maintained the store’s placement as the number one store in the region
- Completed weekly counts/tasks to keep inventory accurate to sales
- Helped lead the store to be recognized company-wide at the 2019 GME Manager’s conference.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Guest Advisor
GameStop
Burleson, TX
10.2015 - 05.2017
- Kept Registers Balanced Nightly with 99`%+ Accuracy
- Provided positive first impressions to welcome existing, new and potential guests
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped guests locate products and checked store system for merchandise at other sites
Volunteer
Burleson Animal Shelter
06.2016 - 07.2016
- Helped with the adoption of several pets
- Maintained a clean, organized facility
Education
Bachelor of Business Administration Degree - Marketing/Management
University of Texas At Arlington
Arlington, TX06.2022
High School Diploma -
Joshua High School
Joshua, TX06.2016
Skills
- Guest Satisfaction
- Amazing Attitude
- Teamwork Oriented
- Suggestive Selling
- Department management
- Employee Relations
- Conflict Resolution
- POS Systems
- Team training and development
- Employee Development
- Cash Handling
- Sales Expertise
Additional Information
- AWARDS , Top Salesman Award Given by the Vice President of Marketing at GameStop in May 2017.
Certification
- Social Media Marketing Training - Fall 2021
Timeline
Floor Manager
Pluckers
06.2023 - 03.2024
Bartender
Pluckers
11.2022 - Current
Server Trainer
Pluckers
10.2021 - 06.2023
Server
Pluckers
10.2019 - 10.2021
Senior Guest Advisor
GameStop
05.2017 - 10.2019
Volunteer
Burleson Animal Shelter
06.2016 - 07.2016
Guest Advisor
GameStop
10.2015 - 05.2017
Bachelor of Business Administration Degree - Marketing/Management
University of Texas At Arlington
High School Diploma -
Joshua High School