Kyley Wilson
La Porte,TX
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized Call Center Agent offering 2-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Pats Travel Center
04.2020 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted performance reviews and provided staff with feedback and guidance.
- Analyzed sales figures and identified areas for improvement.
Call Center Operator
S&S Security
01.2021 - 06.2023
- Assisted tipsters by answering questions and responding to inquiries.
- Delivered exceptional customer service to every tipster by leveraging extensive knowledge and services and creating welcoming, positive experiences.
- Recommended advice to tipsters, thoroughly explaining details.
Server
Nauti Mikes
01.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Nursing
San Jacinto College District
Pasadena, TX01.2026
High School Diploma -
La Porte High School
La Porte, TX06.2023
Skills
- Policy and Procedure Enforcement
- Administrative Duties
- Drawer Assignments
- Role Modeling
- Individual and Team Goals
- Loss Prevention Strategies
- Diplomatic and Fair
- Shift Paperwork Completion
- Task Monitoring
- POS System Operations
Certification
- Food Handlers
- TABC certified
Timeline
Server
Nauti Mikes
01.2022 - 04.2023
Call Center Operator
S&S Security
01.2021 - 06.2023
Shift Leader
Pats Travel Center
04.2020 - 07.2023
Associate of Science - Nursing
San Jacinto College District
High School Diploma -
La Porte High School
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