Kylia Nash
Summary
Accomplished Associate Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Well-versed in sales, Personnel management, accounting and inventory management. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
3
3
years of professional experience
Work History
Associate Store Manager
Mugsy
03.2022 - Current
- Provided excellent customer service, promoting loyalty and increasing customer satisfaction rates.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and implemented sales strategies to successfully meet company targets.
Sales Associate
Urban Outfitters, Inc.
10.2020 - 10.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Education
Real Estate Broker License - Real Estate
Colibri Real Estate
04.2023
Skills
- Customer Rapport
- Sales Expertise
- Teamwork and Collaboration
- Organized Mindset
- Sales Techniques
- Clear Communication
Timeline
Associate Store Manager
Mugsy
03.2022 - Current
Sales Associate
Urban Outfitters, Inc.
10.2020 - 10.2021
Real Estate Broker License - Real Estate
Colibri Real Estate
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