Kylie Bagstad
Otsego ,MN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Looking for a career in Healthcare, wanting to make a diffference in peoples lives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Closing Shift Manager
Five Guys
Albertville, Minnesota
06.2023 - Current
- Supervised closing team to ensure efficient shift transitions.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and restocked supplies during closing hours.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Assisted in cash handling and end-of-day reconciliation processes.
- Addressed issues related to equipment malfunctions or breakdowns promptly.
- Guided team to consistently achieve daily, weekly and monthly production goals.
Crew Member/Trainer
McDonalds
Rogers, Minnesota
06.2021 - 05.2024
- Trained new crew members on restaurant procedures and customer service standards.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Delivered exceptional customer service in fast-paced restaurant environment.
- Prepared food items according to company standards and safety guidelines.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Andover High School
Andover, MN06-2024
Skills
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Team management
- Employee training
Certification
- Servsafe Manager Certification 9.06.2024
- Quality Control Certification 10.04.2024
Timeline
Closing Shift Manager
Five Guys
06.2023 - Current
Crew Member/Trainer
McDonalds
06.2021 - 05.2024
High School Diploma -
Andover High School
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