Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Kylie Baker

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at The Amelia Island Club to enhance guest experiences. My adeptness at cash handling and allergy awareness significantly contributed to operational efficiency and customer satisfaction, showcasing my ability to lead and innovate in hospitality management. As well as my unique attention to member recognition.

Overview

4
4
years of professional experience

Work History

Server

The Amelia Island Club
05.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Front of House

Zaxbys
05.2020 - 05.2021
  • Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
  • Coordinated with front of house staff to ensure timely delivery of desserts, enhancing overall customer experience.
  • Streamlined front of house operations for improved efficiency and productivity.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.

Education

High School Diploma -

Yulee High School
Yulee, FL
05-2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Order Accuracy
  • Food safety practices
  • Suggestive Selling
  • Allergy awareness

Accomplishments

    When I started at the Amelia Island club I was only 17 years old. As the years pasted I have grown strong in member recognition as well as team work. I have also grown with the Amelia island club. Starting as a hostess at Long Point, and now a server in waves. Now at the age of 20 I have worked in every restaurant at the Amelia island club.

Timeline

Server

The Amelia Island Club
05.2021 - Current

Front of House

Zaxbys
05.2020 - 05.2021

High School Diploma -

Yulee High School

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Kylie Baker