Kylie Burdick
Des Moines,IA
Summary
Professional with history of driving team success and achieving organizational goals. Proven ability to streamline processes and implement strategic initiatives that enhance productivity. Known for collaborative leadership, adaptability, and focus on results. Key strengths include strategic planning and effective team management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director
Childtime Learning Centers
Des Moines, IA
09.2022 - Current
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Led weekly meetings with department heads to review progress towards project milestones.
- Ensured compliance with safety regulations among all personnel.
- Created and maintained reports on operational performance metrics.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Established standards of excellence for customer service delivery throughout the organization.
- Directed curriculum development to enhance educational outcomes for diverse student populations.
- Implemented staff training programs, fostering professional growth and improving classroom management techniques.
Lead Teacher
Childtime Learning Center
Des Moines, IA
06.2022 - 09.2022
- Ensured safety protocols were followed at all times within the classroom environment.
- Demonstrated leadership skills by mentoring new staff members on policies and procedures associated with working in a preschool setting.
- Assisted in developing appropriate expectations for classroom behavior, including setting limits when necessary.
- Acted as a role model for young children by displaying empathy towards others in various situations.
- Conducted parent meetings to discuss student progress, behavior management strategies, and other topics as needed.
- Designed engaging classroom environments that promote creativity, exploration, and social interaction among students.
Lead Teacher
La Petite Academy
Iowa City, IA
12.2020 - 05.2022
- Developed and implemented daily lesson plans to meet student needs.
- Attended educational conferences, trainings, workshops, and courses to maintain and enhance professional knowledge.
- Evaluated student achievement and growth using assessments.
- Adapted teaching methods to connect with individual students, answer questions and provide personalized support.
- Led, supervised, and supported children during classroom activities.
Bartender/Server
JOE'S PLACE
Iowa City, IA
08.2016 - 02.2021
- Recommended daily specials, beer selections, and cocktails to guide patrons to more profitable items.
- Met or exceeded sales targets on a consistent basis with proactive promotional strategies and craft drink mentions.
- Maximize team performance by training new employees on proper drink handling, guest expectations and restaurant protocols.
Sales Associate
Von Maur
Coralville, IA
08.2019 - 01.2020
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted in inventory management, ensuring accurate stock levels and efficient product displays.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Cultivated strong customer relationships to enhance shopping experience and drive repeat business.
Textbook Associate
Iowa Book, LLC
Iowa City, IA
08.2017 - 08.2019
- Greet customers and ascertain what each customer wants or needs.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Provided general clerical tasks such as filing, copying, scanning, mailing, organizing and faxing.
- Managed inventory for textbook orders, ensuring accuracy and timely fulfillment.
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly and professionally.
Education
Bachelor's degree - Neuroscience
Drake University
Des Moines, IA09.2025
Associate's degree - Health Science
Des Moines Area Community College
Des Moines, IA05.2025
Some College - Neuroscience
UNIVERSITY OF IOWA
Iowa City, IA10.2018
Skills
- Customer service in bartending
- Educational facilitation
- Experienced in QuickBooks software
- Administrative support experience
- Office administration expertise
- Developmental support for toddlers
- Skilled in Microsoft Word, Excel, and PowerPoint
- Strong organizational abilities
- Supporting professional development
- Efficient customer support in dynamic environments
- Professional phone communication
- Creative direction
- Strategic planning
- Statistical evaluation
Certification
- AED Certification
- Driver's License
- First Aid Certification
- CPR Certification
Additional Information
- CPR Certified
- Certification in Universal Precautions
- Certification in Mandatory Reporting
Timeline
Assistant Director
Childtime Learning Centers
09.2022 - Current
Lead Teacher
Childtime Learning Center
06.2022 - 09.2022
Lead Teacher
La Petite Academy
12.2020 - 05.2022
Sales Associate
Von Maur
08.2019 - 01.2020
Textbook Associate
Iowa Book, LLC
08.2017 - 08.2019
Bartender/Server
JOE'S PLACE
08.2016 - 02.2021
Associate's degree - Health Science
Des Moines Area Community College
Bachelor's degree - Neuroscience
Drake University
Some College - Neuroscience
UNIVERSITY OF IOWA