Kylie Casenhiser
Kent
Summary
Customer service professional with 9 years of experience and 3 years as a trusted team trainer. A flexible employee that focuses on fostering a positive work environment, enhancing customer experiences, and improving both satisfaction and efficiency.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
Kent, OH
07.2021 - Current
- Mentored junior staff in operational best practices, fostering a culture of collaboration and continuous improvement.
- Trained at least 25 new team members with positive reinforcement and respectful, encouraging coaching.
- Provided excellent customer service by treating customers with a friendly and respectful demeanor and resolving issues efficiently.
- Improved store customer satisfaction score by listening carefully to customers and fulfilling particular requests.
- Maintained composure and provided high quality work while under high stress.
Crew Kitchen Staff Member
Swensons Drive-Ins
Stow, OH
10.2019 - 06.2021
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health regulations.
- Operated kitchen equipment safely, demonstrating proficiency in food handling and safety protocols.
- Assisted with prep tasks when kitchen staff was busy to streamline workflow and improve service speed.
- Managed time to juggle multiple tasks with ease.
Server
St. Luke Lutheran Community
North Canton, OH
11.2017 - 07.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining areas.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Education
Ceramics
Kent State University
Kent, Ohio, OH12-2023
Skills
- Leadership and training experience
- Attention to detail
- Exceptional customer service
- Team collaboration
- Friendly and engaging conversationalist
- Adapting to various roles
Timeline
Barista Trainer
Starbucks
07.2021 - Current
Crew Kitchen Staff Member
Swensons Drive-Ins
10.2019 - 06.2021
Server
St. Luke Lutheran Community
11.2017 - 07.2019
Ceramics
Kent State University