Kylie Clark
Clarksville
Summary
Reliable employee demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Manager
Roosters Wings
Wilmington
07.2020 - Current
- Managed daily operations and workflow at a busy restaurant environment.
- Supervised staff performance and offered training for new team members.
- Ensured compliance with health and safety regulations in food preparation areas.
- Developed staff schedules to optimize coverage during peak service hours.
- Conducted regular meetings to communicate goals and expectations with team members.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Bartender Trainer
Roosters Wings
Wilmington
07.2020 - Current
- Trained staff on cocktail preparation and presentation techniques.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Assisted in resolving any customer complaints efficiently while upholding company values throughout the process.
Bartender/Server
Ruby Tuesday
Centerville
03.2016 - 03.2020
- Crafted and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area during service shifts.
- Engaged with customers to provide recommendations and enhance their dining experience.
Daycare Teacher
Goddard School
South Lebanon
05.2015 - 03.2016
- Developed engaging lesson plans to foster children's early learning and development.
- Supervised children during activities, ensuring safety and active participation.
- Organized educational games that promoted social skills and teamwork among peers.
Server
Frisch's Big Boy
Wilmington
09.2013 - 05.2015
- Provided attentive customer service to enhance dining experience.
- Managed and maintained cleanliness of dining areas and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained knowledge of menu items and daily specials for recommendations.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Supported inventory management by restocking supplies as needed.
- Provided excellent customer service to ensure satisfaction.
Education
Wilmington Highschool
Wilmington, OHEarly Childhood Education
Laurel Oaks
Wilmington, OH 08.2013 - 05.2015
Skills
- Staff scheduling
- Health compliance
- Customer complaint resolution
- Operational management
- Customer engagement
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Leadership skills
- Schedule preparation
- Customer service
- Shift scheduling
- Team leadership
- Relationship building
Timeline
Manager
Roosters Wings
07.2020 - Current
Bartender Trainer
Roosters Wings
07.2020 - Current
Bartender/Server
Ruby Tuesday
03.2016 - 03.2020
Daycare Teacher
Goddard School
05.2015 - 03.2016
Server
Frisch's Big Boy
09.2013 - 05.2015
Early Childhood Education
Laurel Oaks
08.2013 - 05.2015
Wilmington Highschool