Kylie Cummins
Denver,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Server
Pappadeaux's Seafood Kitchen
09.2023 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Manager
La Vaca Meat Company
05.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Associate
Home Depot
03.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Finance
University of Colorado Denver
Denver, CO05.2026
High School Diploma -
Thunderridge High School
Highlands Ranch, CO05.2022
Skills
- Assist Customers
- Financial Statements
- Sales Strategies
- Customer Relations
- Active Listening
- Sales Expertise
Timeline
Server
Pappadeaux's Seafood Kitchen
09.2023 - Current
Customer Service Associate
Home Depot
03.2022 - 08.2023
Customer Service Manager
La Vaca Meat Company
05.2017 - Current
Finance
University of Colorado Denver
High School Diploma -
Thunderridge High School
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