Kylie Dalton
New York
Summary
Highly organized and dedicated undergrad student with a diverse background in customer service, administrative support, and legal assistance. Proven ability to manage multiple responsibilities efficiently, with hands-on experience in both the hospitality and retail sectors. Known for delivering excellent customer service, maintaining clean and organized environments, and providing reliable support in fast-paced settings. Currently expanding knowledge in legal processes through a school internship as a Junior Investigator, where attention to detail and strong communication skills are essential. Seeking to leverage these skills and experiences in a role that offers opportunities for growth and learning.
Overview
3
3
years of professional experience
Work History
Front Service Clerk
Publix
04.2022 - 04.2023
- Bagged groceries
- Assisted customers to their cars and unload their carts
- Brought in carts
- Customer service
Hostess
Traditions Golf & Country Club
06.2023 - 06.2024
- Greet customers, Bust tables, Customer service, Clean, Roll silverware
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times.
- Escorted guests to tables, provided menus and discussed daily specials.
- Coordinated seating for party reservations and determined appropriate dates, times and party counts.
- Observed dining room to monitor guest satisfaction and provided assistance when needed.
- Cleaned tables, menus and dining areas in accordance with company and industry standards.
Host
Longhorn Steakhouse
08.2023 - 08.2024
- Assisted dining room staff with setting and clearing tables during high traffic periods.
- Escorted guests to assigned dining areas and promptly presented menus.
- Addressed customer requests and concerns with positive attitude and empathy.
- Escorted guests to tables, provided menus and discussed daily specials.
- Answered incoming calls and provided information regarding hours of operation, location and menu items.
- Cleaned tables, menus and dining areas in accordance with company and industry standards.
TOGO Specialist
Olive Garden
12.2024 - 2025
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Junior Investigator
Barrow County Solicitor Office
01.2023 - Current
- File cases
- Send notices
- Organize files
- Create court calendars
- Enter arraignments
- Documented findings and prepared detailed reports.
Education
BA Individualize Major - Chemistry
New York University
New York, NY05.2028
High School - undefined
Barrow Arts And Science Academy
Statham, GA05.2024
Skills
- Communication skills
- Typing
- Microsoft Outlook
- Order Management
- Customer service
- Time Management
- Microsoft Word
- Cleaning Experience
- Front Desk
- Patience and empathy
- Phone etiquette
- Exceptional communication
- Guest engagement
Timeline
TOGO Specialist
Olive Garden
12.2024 - 2025
Host
Longhorn Steakhouse
08.2023 - 08.2024
Hostess
Traditions Golf & Country Club
06.2023 - 06.2024
Junior Investigator
Barrow County Solicitor Office
01.2023 - Current
Front Service Clerk
Publix
04.2022 - 04.2023
High School - undefined
Barrow Arts And Science Academy
BA Individualize Major - Chemistry
New York University
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