Kylie DeHaan
Culver
Summary
Dynamic and customer-focused professional with experience at Grocery Outlet Bargain Market and Black Bear Diner. Proven ability in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for multitasking and organization skills, effectively managing high-volume transactions while maintaining a welcoming atmosphere. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Cashier
Grocery Outlet Bargain Market
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Hostess
Black Bear Diner
08.2021 - 02.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Madras High School
Madras, OR06-2024
Skills
- Clear communication
- Conflict resolution
- Cash handling
- Basic math
- Customer service
- Multitasking and organization
- Time management skills
Timeline
Cashier
Grocery Outlet Bargain Market
10.2024 - Current
Restaurant Hostess
Black Bear Diner
08.2021 - 02.2022
High School Diploma -
Madras High School