Kylie Durrett
OAKLAND
Summary
Dedicated Front of House Manager known for enhancing guest relations and streamlining operations. Successfully managed high-volume events and trained teams, achieving reduced turnover and improved service quality.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front of House Manager
The Chapel & Curio Restaurant
12.2025 - Current
- Managed front-of-house operations to ensure seamless customer experiences.
- Trained and supervised 20+staff in service standards and operational procedures.
- Handled customer inquiries and complaints, resolving issues promptly and effectively.
- Assisted in inventory management for supplies, maintaining adequate stock levels.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated special events, including large private parties and shows up to 650 guests, tailoring menus and systems to meet client needs while maximizing profits.
Bar Lead
The Homestead
09.2024 - 11.2025
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided excellent customer service, enhancing guest satisfaction and retention.
- Adapted quickly to high-pressure situations during peak service hours while maintaining quality standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Project Manager
Williams & Grange Interiors
03.2024 - 09.2024
- Coordinated multiple interior design projects from conception to completion, ensuring client satisfaction and adherence to timelines.
- Conducted site visits to assess progress, ensuring quality control and compliance with design specifications.
- Collaborated with Designers and contractors to streamline communication and enhance overall project execution.
- Assisted with seclecting furniture, lighting and accessories to enhance design concepts.
Front of House Manager
The Chapel & Curio Restaurant
06.2020 - 03.2024
Education
High School Diploma -
Wahiawa Community School
Wahiawa, HISkills
- Guest relations
- Vendor and Contractor relations
- Staff management for simultaneous events
- Hiring, Training and mentoring staff
- Mass employee scheduling
- Time tracking
- Policy enforcement
Certification
- RBS ALCOHOL SELLER CERTIFICATION
- CALIFORNIA FOOD HANDLER CERTIFICATION
- SEXUAL HARRASSMENT MANAGEMENT CERTIFICATION
Timeline
Front of House Manager
The Chapel & Curio Restaurant
12.2025 - Current
Bar Lead
The Homestead
09.2024 - 11.2025
Project Manager
Williams & Grange Interiors
03.2024 - 09.2024
Front of House Manager
The Chapel & Curio Restaurant
06.2020 - 03.2024
High School Diploma -
Wahiawa Community School