Kylie Flynn
Everett,WA
Summary
Dynamic and customer-focused professional with exceptional service expertise honed at Urban City Coffee Roasters. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration. Skilled in POS system operation and adept at upselling, consistently creating a welcoming atmosphere that fosters loyalty and repeat business.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
9
9
years of professional experience
Work History
Barista
Urban City Coffee Roasters
03.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Server
Tasters Wok
02.2017 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Cascade High School
Everett, WA06-2016
Skills
- Team collaboration
- Active listener
- Order taking
- Friendly and outgoing
- Problem-solving
- Opening and closing duties
- Attention to detail
- Cash handling
- Adaptive and creative
- Team leadership
- POS system operation
- Exceptional customer service
- Hospitality service expertise
- Team player
- Product upselling
Timeline
Barista
Urban City Coffee Roasters
03.2021 - Current
Server
Tasters Wok
02.2017 - 03.2021
High School Diploma -
Cascade High School