Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
Timeline
Generic

Kylie Glatfelter

Wesley Chapel

Summary

Dynamic and dedicated professional with extensive experience as a Restaurant Hostess at Pinchers. Expert in customer service and reservation management, consistently enhancing guest satisfaction through effective communication and conflict resolution. Proven ability to collaborate with team members during peak hours, ensuring seamless service and a welcoming atmosphere.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Restaurant Hostess

Pinchers
Wesley Chapel
11.2024 - Current
  • Greeted and welcomed guests upon arrival at the restaurant.
  • Managed reservations and coordinated seating arrangements for optimal flow.
  • Assisted guests with menu inquiries and provided recommendations as needed.
  • Maintained cleanliness and organization of the host stand and dining area.
  • Collaborated with servers to ensure timely guest service during busy periods.
  • Handled guest complaints in a professional manner, ensuring satisfaction.
  • Supported team members during peak hours to enhance overall service efficiency.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Wiregrass Ranch High School
Wesley Chapel, FL
06-2026

Skills

  • Customer service
  • Reservation management
  • Menu knowledge
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Problem solving
  • Greeting guests

Affiliations

  • I have played softball for 15 years of my life showing teamwork and leadership throughout
  • AP Precalculus Student of the Year 2025

Accomplishments

  • National History Day 4th place States for the state of Florida

Languages

English
Full Professional

Certification

  • Master Certification in Entrepreneurship
  • Intuit Design for Delight Innovator (turbotax, credit karma, quickbooks, mailchimp)
  • Entrepreneurship Small Business (ESB) Certification

Timeline

Restaurant Hostess

Pinchers
11.2024 - Current

Wiregrass Ranch High School

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