Kylie Haile
Grenada,MS
Summary
Dedicated professional with extensive experience in customer service and team supervision. Skilled in resolving conflicts and fostering positive dining experiences, committed to implementing process improvements that drive operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Lead
Pizza Inn
Grenada, MS
04.2021 - Current
- Supervise team members to ensure efficient workflow and high-quality service.
- Train new staff on operational procedures and customer service standards.
- Implement process improvements to enhance productivity and reduce waste.
- Resolve customer complaints promptly, fostering a positive dining experience.
- Ensure compliance with health and safety regulations during daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
Grenada High School
Grenada, MSSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Rules enforcement
- Performance improvement
- Crew coordination
- Conflict management
- Shift leadership
- Cash handling
- Problem-solving
- Creative problem solving
- Team supervision
- Strong verbal and written communication
- Complaint resolution
- Shift paperwork completion
- Professional appearance
- Client support
Languages
English
Native or Bilingual
Timeline
Shift Lead
Pizza Inn
04.2021 - Current
High School Diploma -
Grenada High School