Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Healey

New York,NY

Summary

Proven customer service expert with a track record of enhancing guest experiences at Strip House through effective multitasking and warm greetings. Skilled in handling cash transactions and resolving complaints, demonstrating patience and empathy. Excelled in high-pressure environments, significantly improving service efficiency. Expertise in customer interactions and detail-oriented tasks.

Overview

6
6
years of professional experience

Work History

Hostess

Strip House
10.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Pool Server

Waterbury Country Club
05.2023 - 08.2024
  • Managed cash transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
  • Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
  • Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.

Cashier

Dunkin' Donuts
06.2020 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Waitress

Rock Garden Cafe
03.2019 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

No Degree - Film

Pace University
New York, NY
05-2026

High School Diploma -

Pomperaug High School
Southbury, CT
06-2021

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Greeting guests
  • Detail-oriented

Timeline

Hostess

Strip House
10.2023 - Current

Pool Server

Waterbury Country Club
05.2023 - 08.2024

Cashier

Dunkin' Donuts
06.2020 - 08.2022

Waitress

Rock Garden Cafe
03.2019 - 03.2020

No Degree - Film

Pace University

High School Diploma -

Pomperaug High School

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Kylie Healey