Kylie Hernandez

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

During my time at Bates Nut Farm my job included running the candy counter, meaning I had to bounce between cutting fudge, cleaning counters, spatulas, buckets, restocking both fudge and candy windows, helping customers on either end, running cash registers at both the candy counter and at the front, as well as restocking and making tea bags and cups. During some seasons or events I also was put on tasks such as helping with activities outside such as bounce houses for the kids, running schedules for the team, and/or helping customers wherever needed.

• Maintained a clean and organized store environment for an enhanced shopping experience.
• Provided exceptional service by assisting customers in locating desired items quickly and easily.
• Addressed customer concerns promptly, resolving issues efficiently to maintain customer satisfaction.
• Participated in ongoing training sessions to stay current on industry trends and expand product knowledge.
• Assisted in inventory management, ensuring proper stock levels and product rotation.
• Implemented promotional strategies that increased awareness of new products and special offers.
• Boosted sales through effective merchandising and visually appealing displays.
• Supported team members during busy periods by stepping in wherever needed, fostering a cohesive work environment.
• Conducted product demonstrations, enticing shoppers to sample new items and make purchases.
• Adhered to company policies regarding health regulations and food safety standards.
• Managed store opening and closing procedures, ensuring efficient operations during all shifts.
• Increased customer satisfaction by providing knowledgeable product recommendations and engaging interactions.
• Developed strong rapport with customers, leading to repeat business and loyal clientele.