Kylie Jacobson
Parkers Parire,MN
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Progress Living Solutions
Alexandria, MN
04.2026 - Current
- Assisted individuals with daily living activities to promote independence and well-being.
- Implemented personalized care plans tailored to individual needs and preferences.
- Facilitated communication between clients, families, and healthcare providers to ensure cohesive support.
- Monitored client behavior and documented changes to inform care adjustments.
- Developed engaging recreational activities to enhance social interaction and quality of life.
- Advocated for client rights and needs within community resources and services available.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Administrative Assistant
TFC Poultry
Ashby, Minnesota
04.2025 - 04.2026
- Organized office supplies and equipment for efficient daily operations.
- Maintained appointment schedules for management and staff meetings.
- Assisted in preparing documents and reports for internal communication.
- Responded to customer inquiries via phone and email promptly.
- Supported inventory management by tracking office supply levels regularly.
- Collaborated with team members to streamline administrative processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Barista/Cashier
Caribou Coffee
Detroit Lakes, Minnesota
01.2024 - 05.2024
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated espresso machines and coffee brewing equipment efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash transactions accurately and managed the register effectively.
- Assisted customers with menu selections and provided recommendations.
Front Desk Receptionist
Thumper Pond
Ottertail, Minnesota
05.2023 - 10.2023
- Greeted guests warmly upon arrival at the resort.
- Managed multi-line phone system to direct calls efficiently.
- Handled guest inquiries and resolved issues promptly.
- Organized reservations using hotel management software.
- Processed check-ins and check-outs accurately and swiftly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
Education
Alexandria ABE
Alexandria, MN06.2026
Skills
- Customer service
- Project management
- Time management
- Communication skills
- Team collaboration
- Attendance record management
- Customer relations
- administer training modules
- First aid and safety
- Relationship building
Certification
- CPR, BLS, and first aid
Timeline
Direct Support Professional
Progress Living Solutions
04.2026 - Current
Administrative Assistant
TFC Poultry
04.2025 - 04.2026
Barista/Cashier
Caribou Coffee
01.2024 - 05.2024
Front Desk Receptionist
Thumper Pond
05.2023 - 10.2023
Alexandria ABE