Kylie Kirker
El Paso,TX
Summary
Adept Telephone Operator with a proven track record at Caprock communications, showcasing exceptional skills in telecommunications and client service. Enhanced team productivity by effectively managing call volumes and reducing wait times. Known for outstanding professional communication and empathy, ensuring customer satisfaction and efficient call routing. Demonstrates a strong memory and computer proficiency.
Overview
2
2
years of professional experience
Work History
Sales Associate
Speedway Gas Station
El Paso, TX
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Telephone Operator
Caprock Communications
Hobbs New Mexico
06.2022 - Current
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
El Dorado High School
El Paso, TX06.2023
Skills
- Front Desk Operations
- Typing Speed
- Professional Communication
- Search directories
- Flexible Schedule
- Empathy and patience
- Call Routing
- Clear Communication
- Excellent Phone Demeanor
- Computer Skills
- Client Service
- Telecommunications
- Emergency Response
- Strong Memory
- Data Entry
Languages
Spanish
Limited Working
Timeline
Sales Associate
Speedway Gas Station
05.2024 - Current
Telephone Operator
Caprock Communications
06.2022 - Current
El Dorado High School