Kylie Long
Richmond,KY
Overview
4
4
years of professional experience
Work History
Shift Lead
McAllister's Deli
Richmond, KY
03.2025 - Current
- Oversaw daily operations, ensuring adherence to safety standards and protocols.
- Trained new team members on procedures and best practices for efficiency.
- Coordinated workflow among staff to optimize productivity during peak hours.
- Monitored inventory levels, facilitating timely restocking of supplies and products.
- Resolved customer inquiries and complaints, enhancing overall service quality.
Froster/Cashier/Baker
Nothing Bundt Cakes
Richmond, KY
07.2024 - 01.2025
- Decorated cakes and desserts to meet customer specifications and enhance visual appeal.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to fulfill large orders efficiently during peak hours.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Adapted quickly to changing demands during special events, ensuring timely delivery of orders.
- Followed food safety standards when handling ingredients.
Server
Olive Garden
Richmond, KY
10.2023 - 08.2024
- Processed payments accurately, handling cash and credit transactions effectively.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Adapted quickly to high-pressure situations during peak hours to enhance service efficiency.
- Trained new servers on company policies and best practices for customer engagement.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Cheddars Stratch Kitchen
London, KY
07.2022 - 08.2023
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu navigation, providing recommendations based on guest preferences.
- Managed multiple tables efficiently, balancing speed and attention to detail.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
Bachelor of Arts - Communications
Eastern Kentucky University
Richmond, KY12.2026
High School Diploma -
Southwestern High School
SomersetSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Industry expertise
- Crew coordination
- Quality control
Timeline
Shift Lead
McAllister's Deli
03.2025 - Current
Froster/Cashier/Baker
Nothing Bundt Cakes
07.2024 - 01.2025
Server
Olive Garden
10.2023 - 08.2024
Server
Cheddars Stratch Kitchen
07.2022 - 08.2023
Bachelor of Arts - Communications
Eastern Kentucky University
High School Diploma -
Southwestern High School