Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Macallister

Brick,New Jersey

Summary

Dedicated Customer Service Associate with proven expertise in problem resolution and customer support, honed at Wawa. Excelled in team collaboration and POS system operation, significantly enhancing customer satisfaction and workflow efficiency. Skilled in transforming challenges into positive outcomes, demonstrating a commitment to excellence and continuous improvement.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Wawa
02.2022 - 08.2024
  • Operated a cash register and handled transactions
  • Organized inventory and re-stocking items
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Associate

Wawa
09.2024 - 12.2024
  • Operated a cash register and handled transactions
  • Organized inventory and re-stocking items
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Journalism And Professional Writing

The College of New Jersey
Trenton, NJ
05-2027

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Stock replenishment
  • POS system operation
  • Sales closing
  • Sales transactions

Timeline

Customer Service Associate

Wawa
09.2024 - 12.2024

Customer Service Associate

Wawa
02.2022 - 08.2024

Journalism And Professional Writing

The College of New Jersey

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