Kylie Martinez
Tucson,AZ
Summary
Proven track record in enhancing customer engagement and fostering relationships, notably at JCPenney. Excelled in organizing activities at The Forum Assisted Living, boosting resident satisfaction through innovative program development. Skilled in customer service and resident support, demonstrating exceptional teamwork, problem-solving abilities, and a commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
JCPenney
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Activities Assistant
The Forum Assisted Living
06.2022 - 07.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Education
Associate of Science - Radiology
Pima Community College
Tucson, AZ05.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Senior living experience
- Relationship Building
Accomplishments
Graduated with experience in teaching. Interships from 2022-2024, Preschool and second grade.
Certification
Epilepsy Certified
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
JCPenney
10.2023 - 01.2024
Activities Assistant
The Forum Assisted Living
06.2022 - 07.2023
Associate of Science - Radiology
Pima Community College
Epilepsy Certified
Similar Profiles
Woodmise BlaiseWoodmise Blaise
Customer Service Representative at JCPenneyCustomer Service Representative at JCPenney
Kevin GonzalezKevin Gonzalez
Warehouse Associate at JCPenneyWarehouse Associate at JCPenney
Marcia H JacksonMarcia H Jackson
Fine Jewelry Supervisor at JCPenneyFine Jewelry Supervisor at JCPenney