Kylie McHenry
Nashville,TN
Summary
Organized, detail-oriented communications expert who works well on a team as well as independently. Able to remain focused during fast-paced, stressful situations. I have proven myself as an excellent team player and have achieved stellar reviews and accolades from executive reports and peers alike. Customer service professional with 7+ years of hospitality industry experience.
Overview
9
9
years of professional experience
Work History
Bartender
Lucky Bastard Saloon
Nashville, TN
05.2024 - Current
- Crafted innovative cocktails, enhancing customer experience and satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies and reducing waste.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Implemented efficient workflow processes, improving speed of service during peak hours.
- Developed seasonal drink menus, aligning offerings with customer preferences and trends.
Bartender (Full-time)
Barstool Nashville
Nashville, TN
06.2023 - 03.2026
- High volume bartending
- High sales
- Credit and cash transactions
- Multi tasking
Bartender (Full-Time)
The Dogwood
Nashville, TN
11.2022 - 06.2023
- Verify identification and age requirements of customers
- Multitasking
- Comfortable serving 6-10,000 in sales a night
- Process payment from customers
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere
Event and Sales Coordinator (Full-Time)
Hilton Chicago/Oak Brook Hills Resort
Oak Brook, IL
12.2021 - 10.2022
- Responsible for forecasting sales for the 2022 fiscal year. Projected a minimum of 100% increase of sales for on-premise accounts; managed to complete my objectives within a 6-month time period
- Responsible for public speaking to guests regarding luncheons and events
- Networking with corporate companies and sponsors alike to draw revenue and bookings for the resort
- Managed banquet operations, ensuring seamless execution of events and high guest satisfaction.
- Coordinated with kitchen and service staff to optimize workflow during large-scale functions.
- Developed and implemented training programs for new team members on service standards.
- Oversaw inventory management, ensuring timely supply procurement and cost-effective usage.
Bartender/Bottle Girl (Full-Time)
TAO Chicago NightClub
Chicago, IL
10.2020 - 10.2022
- High volume nightclub downtown Chicago
- Comfortable with serving 10,000 + sales a night
- High end atmosphere
- Was comfortable going from bartending to bottle service when needed
Bartender/Bar Manager (Full-Time)
The Irish Legend
Willow Springs, IL
06.2019 - 10.2022
- Supervised and managed a wait staff of 7 people; communicated job expectations, training, and provided consistent direction.
- Responsible for organizing private events and fundraisers for business
- Improve and maintain operational and profit objectives exceeding $8,000 in weekly sales
- Responsible for executing branded vendor events within taproom
Bartender/Server (Part-Time)
Village Tavern and Grill
Carol Stream, IL
04.2017 - 12.2020
- High volume bartending
- High sales
- Credit and cash transactions
- Multi tasking
Education
Bachelor of Arts - Organizational Communications
North Central College
Naperville, IL05.2020
Associates of Arts - Sociology
College of DuPage
06.2018
Skills
- Management
- Marketing Strategies
- Event/Banquet Planning
- Degree in Organizational Communications
- Proficient in Office 365
- Bartending
- Hospitality
- Cash handling
- Cash register
- Customer service
- Serving
Timeline
Bartender
Lucky Bastard Saloon
05.2024 - Current
Bartender (Full-time)
Barstool Nashville
06.2023 - 03.2026
Bartender (Full-Time)
The Dogwood
11.2022 - 06.2023
Event and Sales Coordinator (Full-Time)
Hilton Chicago/Oak Brook Hills Resort
12.2021 - 10.2022
Bartender/Bottle Girl (Full-Time)
TAO Chicago NightClub
10.2020 - 10.2022
Bartender/Bar Manager (Full-Time)
The Irish Legend
06.2019 - 10.2022
Bartender/Server (Part-Time)
Village Tavern and Grill
04.2017 - 12.2020
Associates of Arts - Sociology
College of DuPage
Bachelor of Arts - Organizational Communications
North Central College