KYLIE MITCHELL
Breaux Bridge,LA
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Apex Systems
11.2021 - 01.2023
- With 9 years of expertise assisting client purchasing decisions, building long-lasting working relationships, processing and verifying client information.
CUSTOMER SERVICE REPRESENTATIVE
Everise
10.2020 - 11.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
INTERNATIONAL SHIPPING CLERK
Stuller
Lafayette, LA
05.2015 - 05.2020
- Assisted customers with a warm and professional attitude.
SHIFT LEADER
The Grand Theatre
Lafayette, LA
08.2013 - 03.2015
- Managed store closing and opening procedures to ensure safety and security.
Education
BACHELOR'S HEALTH IN INFORMATION MANAGEMENT (COMPUTER INFORMATION SYSTEMS CANDIDATE) -
University of Louisiana At Lafayette
12.2023
DIPLOMA IN ESTHETICS -
Blue Cliff College
10.2021
Skills
- Customer Care
- Microsoft Excel
- Oracle Enterprise Manager
- Communication
- Customer Service
- Professional Telephone Demeanor
- Problem-Solving Ability
- Microsoft Word
- Call Center Operations
- Technical Support
- Shipping And Receiving
- Understanding Conflict Resolution
- Inbound and Outbound Calling
- Conflict Resolution
- Microsoft Outlook
- Administrative Support
- Medical Terminology Knowledge
- HIPAA Compliance
- Quality Assurance
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Medical Terminology
- Phone and Email Etiquette
- Documentation and Reporting
- Work Planning
- Team Supervision
- Cash Handling
- Teamwork and Collaboration
- Attention to Detail
- Leadership
- Analytical Thinking
Personal Information
Title: Customer Service Specialist
References
References available upon request
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Apex Systems
11.2021 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Everise
10.2020 - 11.2021
INTERNATIONAL SHIPPING CLERK
Stuller
05.2015 - 05.2020
SHIFT LEADER
The Grand Theatre
08.2013 - 03.2015
BACHELOR'S HEALTH IN INFORMATION MANAGEMENT (COMPUTER INFORMATION SYSTEMS CANDIDATE) -
University of Louisiana At Lafayette
DIPLOMA IN ESTHETICS -
Blue Cliff College
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