Kylie Rose
Clovis
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
10.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Head Bartender
Gators Dockside
10.2022 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Guest Advocate
Target
01.2019 - 07.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Education
Associate of Arts - Criminal Justice
Clovis Community College
Clovis, NM09-2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Sales expertise
- Task prioritization
- Exceptional communication
- Complaint handling
- Detail-oriented
Timeline
Server
Texas Roadhouse
10.2024 - Current
Server/Head Bartender
Gators Dockside
10.2022 - 07.2024
Guest Advocate
Target
01.2019 - 07.2024
Associate of Arts - Criminal Justice
Clovis Community College
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